Breadboard Bakery
 
 

FAQ - Ordering & Pick-up Process

Ordering

How to Order:

To Pre-Order, go to our Breadboard Bakery Online Ordering page to order at least two days ahead of time & pay online with a credit card.

Day-Of Ordering: - When we're open (8am-1pm   Wednesday/Friday/Sunday ) you can order in person at the door (the up-to-date menu will be in the window to your right). We currently accept cash or credit card, and ApplePay etc. The online menu is not available for day-of orders.

Pick-up Times: All orders are available for pickup anytime between 8am-1pm on the date scheduled for. If you're running late please let us know, we're reasonably flexible but won't hang around forever. Any orders not picked up will be donated unless other arrangements are made (we donate bread to Foodlink regularly throughout the week).

Old Gift Certificate/Kickstarter Coupon pre-orders:

** Note - Our newer gift certificates (either a blue-bordered card or a digitally sent card) with 16-digit numbers can be redeemed on the regular online preorder menu (as well as in person). **

To use older (brown printed cards or digital certificates with a shorter mix of number & letter codes):

Send an email to BreadboardOrders@gmail.com before the deadline for the order date. Please send a new email for each order, rather than replying to or continuing a previous email exchange; this will ensure that the new order is received & noticed.

The subject heading of your order email should be "[Day & Date] Pickup", i.e. "Friday 4/24 Pickup" for example.

In the email include your name, phone number, payment option: Venmo, PayPal, or phone-in credit card, and your order.

If you have any special bagging requests please mention that as well (i.e. if part of the order is meant to be shared with someone else & you'd like things bagged seperately, etc.).

When I've received your order I'll email back a confirmation with your order total, and additional details on payment as well as pickup instructions. This confirmation will nearly always be sent out within 24hrs (generally less), so if it's been longer please contact me as it's likely the order never arrived successfully.

Please review this confirmation email as it's always possible that we may be out of stuff & need an additional response; the online menu is updated frequently but order taking is a multi-tasking process while other work is happening.


The Pick-up Process

The current arrangement does not allow any customers to enter the store. All orders are at the door pickup only.

When we're ready, our outer door will be open & a blue pickup window door will be in place, with an upper shelf for most orders & a lower shelf for larger handle bags. Let us know your full name (or the name of whoever placed the order), and we'll have it right out for you. All orders are organized alphabetically by last name, most orders are pre-bagged and ready to go (certain items, like pizza dough, will be refrigerated & bagged separately at pickup).


Misc FAQs

Why the switch from preordering on Toast to Square? - The Toast service recently implemented (and just now reversed) a direct-to-customer service charge for online orders. This was at odds with our intended use of preorders as a beneficial system for us both, so we explored options & settled on Square as an overall better system for our needs in both price & features.

The only major difference you should notice immediately is that you no longer have to select a specific time for pickup, just the day. All preorders can be picked up anytime we're open between 8am-1pm. (This has always been the case as we organize & bag nearly everything each morning before opening, there was simply no option to skip time selection previously.

Also now, during checkout you can leave us a note for things like bagging preferences (i.e. giving a seperate loaf to a friend etc.).

How-to's:

Our friend Garth put together a nice example of a way to use our pizza dough here.

Sourdough Starter - Daisy recommends this basic guide from theperfectloaf.com to get started with sourdough.